Retail business services ranks 25th on Fast Company’s 100 Best Places to Work list for innovators


Retail Business Services LLC

Retail business services make quick business list

Services company Ahold Delhaize USA named #25 on Fast Company's Best Workplaces for Innovators list.

Services company Ahold Delhaize USA named #25 on Fast Company’s Best Workplaces for Innovators list.

QUINCY, Mass., Aug. 02, 2022 (GLOBE NEWSWIRE) — Retail Business Services, the services company of leading food retailer Ahold Delhaize USA, is ranked No. 25 on Fast’s 100 Best Places to Work for Innovators list. Company, which honors organizations that demonstrate an unwavering commitment to fostering innovation at all levels.

“We are honored by this recognition,” said Roger Wheeler, president of Retail Business Services. “At Retail Business Services, our teams deliver on their promise to provide innovative solutions and expertise to the retail brands we support so they can focus on growing their businesses. Our people largely operate behind the scenes, but do important work that feeds into the strategies of our retail partners. I’m proud to see the quiet – yet extraordinary – innovation they demonstrate recognized on this prestigious list every day.

Fast Company editors and Accenture researchers collaborated to score nearly 1,500 entries, and a panel of eight judges reviewed and approved the top 100 companies in the world.

“The spirit of innovation is one of the things that drew me to Retail Business Services and why some of the best technology talent in the industry is part of our organization,” said Rom Kosla, EVP, IT, and Chief Information. Officer. “We are not sitting still. Whether it’s a small change that innovates a process or the invention of a new technology, it thrives at Retail Business Services and is a differentiator that will allow us to continue to evolve retail technology at details for the future.

Here are examples of actions that have earned Retail Business Services the honor:

  • the launch of the Retail Innovation Center of Excellence, a dedicated function focused on innovation in the seller experience and the customer experience;

  • innovations such as a frictionless payment solution developed in its IT Innovation Lab and a production planning solution that replaces paper-based production with a dynamic, mobile tool providing accurate real-time data to improve the retailer efficiency; and

  • focus on creating a culture where innovation can thrive with practices like an omniwork flexible work policy, resources to support mental health, in-person and virtual service days, and culture-building events like Fun at Work Day and Friendsgiving.

“Our culture of innovation fuels our ability to deliver to our partners, and innovation exists in every pocket of our organization,” said Heather Paquette, vice president, Retail Innovation Center of Excellence for Retail Business Services. “I couldn’t be more proud of the people who surround me every day – each of them has earned us this accolade.”

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About Retail Business Services
​Retail Business Services is the service company of Ahold Delhaize USA Group, a leading food retailer, which currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop . Retail Business Services leverages the scale of local brands to generate synergies and provides cutting-edge expertise, insights and analytics to support their strategies with services that include business integrity services (legal, risk management, quality assurance ), business services (HR technology systems and process management), communications and omnichannel service, business financial services, financial planning and analysis, human resources, indirect procurement, information technology, pharmacy services, retail, store development, leasing and facility support, and business strategy and development. We are committed to diversity, equity and inclusion and foster a community of belonging where everyone is valued. For more information, visit

Christy Phillips Brown

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