Woolies responds to ‘lazy’ supermarket act after picture of abandoned trolley emerges


Woolworths has weighed in on a fierce debate over who should take responsibility for cleaning undervalued supermarket trolleys.

The conversation about the topic started when a Facebook user who lives in the Whitsundays in North Queensland took to the social media platform to express his frustration with the supermarket giant.

Undervalued and ignored trolleys are a problem facing all supermarkets in Australia, including Aldi and Coles – but the commentator took issue with Woolworths, asking when the supermarket would take responsibility for the rogue trolleys that ‘littered’ its town and the nearby Port of Airlie.

“Go to any city and they have geolocks which means the wheels lock as soon as they cross an imaginary line which means people can’t remove them from outside the area determined from the supermarket. Please, someone do something,” he pleaded.

Footage alongside his post showed seven carts thrown along the roads, some even being pushed into the marina’s waterline.

Other commenters revealed they had seen the same thing and were equally frustrated – but everyone was split on who to blame and where the responsibility for collecting the carts lay.

Many agreed with the man, with some blaming the problem on staff cuts.

One person said: ‘Woolworths Airlie no longer has a designated trolley person, staff have to do it on their shift.

Another added: ‘Should put magnetic locks outside Woolworths like they have in Alice Springs.’

A man blamed tourists, the Woolies and the council in a sweeping comment.

“Councils should have an ordinance inspector to collect Woolworths carts and fines. Moreover, it is not the locals, it is the dirty boats and the lazy tourists, who have no respect for the local community and the environment,” he wrote.

“Wake up, Whitsunday Council is doing something out of the ordinary.

“Note: those carts in the Port of Airlie have been theirs for 18 months, now it’s the POA’s responsibility to maintain that marina.”

However, the majority of those who weighed in said the problem lay with the people using the carts.

“Terribly lazy of people not to return carts,” one user commented on the thread.

“Maybe the marina could have a trolley bay area for boaters who don’t have cars to drop their trolleys off? So at least all of those trolleys are easier for Woolies staff to pick up.

Another said, “Why can’t people be responsible for their own actions? Woolies does not require them to remove them.

“They use them to take their luggage to the transit center sometimes a dozen there. They take them to the row of taxis and leave them there. Woolies did not. Individuals did.

One person added, “What do woolens have to do? Leash all their carts? When will human beings stop being lazy, vandalistic and destructive, that is my question? »

The original post admitted people were the problem, but argued Woolworths still had a responsibility to collect and store the carts.

Woolworths has since responded to customer outrage by revealing it was a huge problem.

“The carts are provided for the convenience of our customers and the vast majority are doing the right thing by returning them,” a spokesperson told news.com.au.

“We understand that abandoned carts can be a nuisance and that’s why we invest millions in collection services to help mitigate their impact in the community.

“We work closely with dedicated collection contractors who respond quickly to reports of abandoned carts to return them to our stores. They also perform regular sweeps for abandoned carts on the streets surrounding our stores.

“These efforts not only help preserve local amenities, but also ensure that we have enough carts available for our customers in our stores.”

News.com.au understands Woolworths is partnering with Trolley Tracker, which is a service that allows members of the public to report abandoned trolleys via a freephone call (1800 641 497) or online so trolleys can be removed of the area in a timely manner. fashion.

This follows an image posted in April by columnist Samantha X of a Coles cart thrown into the middle of a parking space in an underground car park.

“The world is divided into. people who drop their carts like that. And the rest of us,” Samantha X captioned the post.

A spokesperson for Coles said at the time that they understood the abandoned carts were a nuisance and had done their best to remove them.

A poll by news.com.au following the incident showed the majority of people had returned their carts.

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